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They will often have your purchase history on file and be able to supply a copy of the receipt for you.

If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt.

If you do not have the order number we may be able to locate it using your name, address and e-mail address.

If you purchased directly from, we may have a record of your purchase and can locate it for you.

What if I don't have a Proof of Purchase?.

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*Razer reserves the right to take any action to protect itself against all forms of suspicious claims, including, without limitation, requiring further verification of identity and details of claimant and qualifying purchases as well as debarment of claim.

A receipt or order number from any vendor other than.

Receipts from any online auction sites, liquidators or clearance houses.

Receipts from non-authorized Razer Dealers.

Some examples of a non-valid Proof of Purchase are:.

The confirmation e-mail must show the Product description and price.

A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product.

The receipt must show the Product description and price.

A dated sales receipt from an authorized Razer Dealer or Reseller.

A valid Proof of Purchase is defined as one of the following: For any Limited Warranty claim, a valid Proof of Purchase is required.In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. Office Products and Wireless Returns Policy

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New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items.

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Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Д¬amera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.ДЇor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That CanвЂ™t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty).

You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds.